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Cultural Intelligence in Practice: Expert insights for trainers in a multicultural, globalised world.
Every organisation, from small community groups to global companies, needs people who can collaborate, influence and lead across cultures. However, negotiating the nuances between different cultures is a skill that needs to be honed, and this is where trainers, coaches and educators come in. If you’re someone who develops others, this book is for you.
Whether you talk about global leadership, intercultural competence or inclusion, one essential capability sits at the heart of it all: cultural intelligence.
Master Cultural Intelligence Facilitator Lucy Butters brings together insights from 11 experts around the world who use cultural intelligence to support professional development. Their stories, tips and experiences, combined with Lucy’s own perceptive observations, offer a truly global perspective on how to understand, build and apply cultural intelligence.
This practical, insightful book and its invaluable lessons will help you:
- Strengthen your own cultural intelligence as a trainer, coach or educator
- Draw on adaptable stories, tips and exercises for your own practice
- Navigate training challenges and opportunities with cultural intelligence
- Amplify your impact as a more inclusive and internationally effective practitioner
In these pages you’ll find ideas, tools and inspiration to support your work, whether you’re new to cultural intelligence or a seasoned facilitator. If you are curious and have the desire to keep enhancing how you contribute to the development of others, this will undoubtedly become a go-to resource.
Contributing Experts
Dr David Livermore
Based in the US, David is one of the co-founders of the Cultural Intelligence Center and delivered training and keynotes around the world, with North America, China and South-East Asia being the areas he has worked in the most. He is the director of the Society of CQ Fellows and consults with global organisations around the world. davidlivermore.com
Buhle Dlamini
Buhle is based in Canada. He was introduced to CQ while working in youth- and faith-based work in his home country of South Africa. He now works globally (although his key focus is North America and South Africa), providing facilitation mainly to corporate clients.
Dr Anindita Banerjee
Anindita is based in India. Her key audience is multinationals, especially Indian ones. She mainly works out of India, but programme participants are from many countries. A key focus of her work with CQ is the synergies it has to support change management.
Dr Fenny Ang
Fenny is based in Singapore. She is a professional executive coach and consultant who has lived and worked in various countries including Malaysia, China, Indonesia, the US and Australia. Her key client group has been multinational companies.
Andrej Juriga
Andrej is based in the Czech Republic. After a career in sales and human resources at national and global levels for multinational companies, living in six countries across Europe and North Africa, he founded Cultural Bridge in Slovakia, a training company that designs programmes predominantly for the corporate sector.
Justin Ngoga
Justin is based in Rwanda. He leads Impact Route, which he founded in 2017. His company provides cultural orientation and CQ training to a diversity of clients, ranging from gap year and home stay programmes (frequently with participants from the US and Europe) to working with international companies that have operations in several countries.
Dr Catherine Wu
Catherine is based in Singapore. She is a lecturer in cultural intelligence and global leadership at Nanyang Technological University and the director of executive programmes at the Centre for Leadership and Cultural Intelligence in Singapore. Originally from France, she started her career as a cross-cultural trainer in China.
Samara Hakim:
Samara is based in the US. In 2014, she founded CulturGrit LLC to equip leaders with the mindset and skills, including CQ, to work with those who are different from them. Samara grew up in Lebanon and draws on her personal journey, her legal career and her regular work across cultures to further organisational culture transformation and build more inclusive, innovative workspaces.
Tom Verghese
Tom is based in Australia. He founded Cultural Synergies Pty Ltd in 1992. His key client group is multinational companies and there are three key elements to his consultancy: equity, diversity and inclusion; CQ; and global leadership. He has delivered development programmes in more than 40 countries, and his current focus is executive coaching.
Dr Sandra Upton
Sandra is based in the US. Sandra spent 18 years working in universities, latterly as dean of a business school, prior to spending seven years in vice president roles with the Cultural Intelligence Center. Since 2021, as CEO to Upton Consulting Group, she uses CQ as a tool to design and create change management strategies that create inclusive cultures.
Jennifer Izekor
Jennifer is based in the UK. She is the CEO of Above Difference Ltd, which she founded in 2018. Their focus is on developing inclusive leadership and sustainable change, particularly within the UK’s public sector.
Guest author: Dr Lyla Kohistany
AI and the future of cultural intelligence training. Lyla is based in the US. Lyla’s was an Afghan refugee and a veteran of the US military. Through her boutique consultancy, Alqemy Global, she designs and delivers experiential programs on cultural intelligence, organizational performance, and leadership..
Available from book retailers across the UK, Barnes & Noble in USA or Buy Now from the Amazon nearest you.
Cultural Intelligence in Practice for your events.
Lucy delivers key notes and development sessions on themes related to cultural intelligence:
Are you listening? Exploring how culture impacts on how we listen, when we listen and who we listen to. And crucially how we enhance our capacity to listen.
Enhance your Global Potential: A Cultural intelligence approach: These talks and development sessions can be tailored to your audience be they leaders, educators, salespeople, students or trainers.
Amplifying your Impact: Typically tailored for an audience of women to explore how we can amplify our voice being heard in more contexts using cultural intelligence.
Being an inclusive, international … tailor for your audience be they leaders, educators or facilitators. The talk or development session will draw on how to use the cultural intelligence framework while aligning with your values and purpose.